Delivery

Ecrotek delivers within New Zealand using Standard Courier delivery services for small orders. Orders exceeding 0.5m³ will be sent by PBT. If your online order exceeds the small parcel size, you need a separate freight quote - see below.

Goods are delivered on business days only. We cannot deliver on weekends or public holidays.

We are currently unable to accept website orders billed to or shipped to destinations outside of New Zealand. For an international order, please email [email protected] for assistance

Signature on Delivery Required

We must get a signature when your order is delivered; we recommend you provide a delivery address where someone can receive and sign for your order. If no one is at your delivery address, the courier company will leave you a card in your letter box advising you of collection details.

All prices displayed on our website are in New Zealand Dollars (NZ$) and will be charged in New Zealand Dollars at the checkout

Postage Delivery Times

Urban Rural
Standard Courier 2-4 working days* 3-5 working days*
PBT 2-3 working days* 3-5 working days*
  • All orders include tracking.
  • Orders cannot be delivered to New Zealand PO BOX addresses.
  • Delivery may be delayed during peak season.

*Dependent upon payment confirmation and stock availability. Freight may be delayed up to 2-4 days due to the capacity constraint during the COVID-19 lockdown.

Exceeded our Maximum Size for Online Freight?

If your order exceeds the maximum size for an online order, a freight quote is required from our Customer Services team.

  • Please follow the instructions provided when estimating the shipping of your shopping cart before proceeding to the checkout.
  • For Prepaid customers, we’ll send you an invoice within two business days with the updated freight charge attached. For On Account customers, your order will be placed and the freight added after it has been dispatched.
  • Please note, if you wish to proceed with a credit card payment, please call one of our Customer Services team on 0800 11 77 66. A 1.75% Credit Card Transaction Fee applies.

Tracking

Once your order is shipped you will receive an email confirming your shipping details and tracking number.

If you have an account with Ecrotek you can also view the status of your order online when you log into your account.

PBT Depot Collection
Please note this service is unavailable during COVID-19 Lockdown period.

Customers with Rural Addresses can pick up their orders directly from a local PBT Depot. If making an order online, navigate to the checkout section and enter your rural address, select PBT Depot Collect as your delivery option, then select the closest PBT Depot from the drop-down menu.

Note: PBT Depot Collect option is only available for customers with a rural address.

Alternatively, you can call Customer Service and ask for PBT Depot Collect option when making orders over the phone.

Once your order has reached your selected PBT depot, a PBT staff member will call you to arrange collection.

Pallets will incur a storage fee of $7 per day if not collected within 5 days. Parcels will incur a storage fee of $5 per day if not collected within 5 days.

For the complete list of PBT Depots in New Zealand, please click here.

Order Support and Further Information

If there is a problem with your order or you would like further information about postage and deliveries, please contact us with your order details (and number):

New Zealand customers:

E: [email protected]
T: 0800 11 77 66 (New Zealand only)
T: +64 9 964 0517 (International)

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