Returns

You might need to return or exchange a product you bought from Ecrotek. Our Returns Policy helps you with your return, and is additional to all other rights you may have under the New Zealand Consumer Guarantees Act 1993.

If you wish to return any product(s) you purchased, you can return the item(s) within 28 days from the delivery date, via post or in person to our North Island or South Island stores. Return postage costs will be at your expense, unless the product(s) you return is faulty, damaged or not as ordered. In these cases, contact Ecrotek first at 0800 11 77 66 or [email protected] to arrange pre-paid postage.

We encourage returning your parcel via registered or Track and Trace postal services, because all returned parcels remain your responsibility until we receive them.

Returns Policy Conditions

We want you to be completely happy with the products you buy from Ecrotek. We are not obliged to provide a refund if you change your mind about a purchase – so please choose carefully. We are happy to exchange it within 28 days of the date you received your order, with proof of purchase and providing the items are in their original condition.

To return an item:

  • Please return the product within 28 days from delivery date.
  • Please produce your original Ecrotek invoice (receipt) when you return your product(s).
  • Please return any product(s) in original condition.
  • Please ensure that a returns form is completed and accompanies your returning item(s)
  • Items can be returned for exchange or credit only.

If the item is faulty, damaged or incorrect, please contact [email protected] or call NZ 0800 11 77 66 for us to provide a remedy.

Please contact us if you are unable to comply with these requirements. Ecrotek cannot accept a bank statement as proof of purchase.

Exchanges

To exchange any product(s), please complete a Return Request Form before sending it back.

You can exchange products to the same value of the item being returned, receive a credit if you choose a lower value product, or pay the difference for an exchange on a higher value product.

Please send any product(s) for exchange to our Return Address below with the completed Return Request Form and tax invoice (receipt) enclosed. Returns postage will be at your expense.

Completing a Returns Request Form

Simply print and complete the Returns Request Form, then post it back along with the product(s) you’re returning and Ecrotek tax invoice, to the returns address listed at the bottom of this page.

Before sending your return, please ensure all details on the form are correct. Once we’ve received your return we’ll email you on the status of your exchange or refund.

Please read the Returns Policy for all the Terms and Conditions you need to know.

Returns Address

Please send all returns to:

North Island

15E Kerwyn Avenue
East Tamaki
Auckland 2013

South Island

2/1 Edmonton Road
Hornby South
Christchurch 8042

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